Collections Officer - True Finance (Sukabumi Branch)

True Finance is seeking a dedicated and results-driven Collections Officer to join our team in Sukabumi, Jawa Barat. As a key member of our financial services operations, you will play a vital role in managing and recovering outstanding debts while ensuring compliance with company policies and regulations. This role offers a unique opportunity to work in a rapidly growing financial institution with a strong commitment to customer service and operational excellence.

As a Collections Officer at True Finance, you will be responsible for implementing our debt collection strategies, negotiating with customers, and ensuring timely recovery of overdue amounts. You will work closely with our sales and customer service teams to maintain a positive customer experience while driving revenue growth. This position requires a proactive approach, excellent communication skills, and a strong understanding of financial operations.

📋 Tanggung Jawab Pekerjaan

• Manage and track outstanding debts using our in-house collection system and CRM tools.
• Conduct phone calls, visits, and negotiations with customers to recover overdue amounts.
• Ensure compliance with company policies, regulations, and legal requirements.
• Collaborate with sales and customer service teams to maintain a positive customer experience.
• Prepare and analyze collection reports to identify trends and improve collection strategies.
• Monitor and follow up on collection activities to ensure timely recovery of overdue amounts.
• Provide training and support to junior staff members in collection activities.
• Stay updated with industry trends and best practices in debt collection.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum 2 years of experience in debt collection or a related financial role.
• Proven track record of achieving collection targets and driving revenue growth.
• Excellent communication and negotiation skills.
• Strong organizational and time management skills.
• Proficiency in using Microsoft Office Suite (Excel, Word, PowerPoint).
• Knowledge of financial regulations and compliance requirements.
• Ability to work under pressure and meet tight deadlines.

🛠️ Keahlian

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